Returns & Refunds FAQ

How do I manage my historical and current orders?

If you would like to check your order history, navigate to My account > Order history and details. There you will find a complete history of your orders.

How do I cancel my SMSEagle Store order?

You can cancel your SMSEagle store order before it is shipped. Send us an email with order cancellation request and your order number to proceed with cancellation. Once the order is shipped it cannot be cancelled.

How do I return my product?

SMSEagle Team works hard to deliver you top quality products. We are not able to offer refunds on purchases however a credit note to the value of the goods will be made available. Faulty hardware will be replaced under our warranty and support agreement.

Where can I learn more about SMSEagle product warranty?

The length of your SMSEagle product hardware warranty is the same if you purchased SMSEagle from the SMSEagle store or from one of our partners or resellers. The device comes in two warranty options:

1) Standard 24 month warranty period

2) Extended 36 month warranty period (optional choice during purchase)

3) Extended 60 month warranty period (optional choice during purchase)

4) Extended 60 month warranty plus period (optional choice during purchase)

If you'd like to read through all the warranty details, please click on the link below:

Download Warranty Terms and Conditions (pdf file)